1. Digital Goods & Instant Delivery Policy
Because hop9 Tool Store delivers digital goods (downloadable HTML tools and WordPress themes) instantly upon payment, all purchases are generally final once the download link is accessed or delivered.
2. Eligibility for Refunds
We want you to be completely satisfied. You may be eligible for a full refund under the following conditions:
- Double Charging: You were accidentally billed multiple times for the same transaction.
- Defective/Corrupt File: The downloaded tool or theme file is corrupted and our technical team is unable to fix or provide a working file within 48 hours.
- Unfulfilled Order: Payment was deducted, but the digital product was not delivered or made accessible in "My Tools".
3. Non-Refundable Scenarios
Refunds will not be issued if:
- You changed your mind after downloading the source files.
- The item was purchased by mistake, but the files have already been downloaded.
- Lack of technical expertise to open or run HTML/WordPress files on your local setup.
4. How to Request a Refund
To submit a refund request, contact our support team within 7 days of purchase:
📩 Email: support@hop9.in
📋 Include your Order ID, registered email, and exact reason for the refund request.
5. Refund Processing Time
Approved refunds will be processed back to your original payment source (UPI/bank account via Easebuzz) within 5 to 7 business days.